![]() ![]() If not, we suggest the user upgrades their browser. First, we check to see if the browser supports the Web Speech API by checking if the webkitSpeechRecognition object exists. In doing so, they not only create an efficient organization but one that is customer-driven and will remain strong, resilient and agile for years to come.įorbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives.Let’s take a look under the hood. It also offers important benefits internally, streamlining processes and saving valuable time on administrative duties allowing employees to make more of their day, focusing on what they are good at and those all-important tasks that can only be done using human interaction and values.īusinesses should seize the opportunity and potential of speech recognition technology. It offers the opportunity to shape powerful, quality relationships with customers proffering personalization, speed and efficiency. Speech recognition is an important capability to achieve this. ![]() We expect the convenience of advanced digital technology in every aspect of our lives, and business needs to stay ahead of the curve. We are no longer digital-savvy - we are digital natives. For example, if you’re transcribing medical audio, there will be a lot of terms that would trip up most speech-to-text solutions, but with NeMo you can fine-tune the model on the domain-specific phrases and words to improve accuracy. The advantage of NeMo over a SaaS service is that you can “fine-tune” it. It comes with several pre-trained out-of-the-box models, including Jasper, QuartzNet, Citrinet and Conformer - all of which work well with 16Khz audio. If you’re serious about speech-to-text, I recommend looking at the Nvidia NeMo toolkit. They are a bit more expensive but provide superior transcriptions when working with audio from telephony systems. Google also has models trained for specific use cases, such as the phone call (enhanced) models, which are optimized for 8Khz audio. While it is not as good as 16Khz, it can often improve recognition. If you don’t have audio at 16Khz, you can use a tool such as “sox” to up-sample. Also, try to use a lossless codec to record and transmit the audio, such as FLAC or LINEAR16. To get the best results, you should use audio with a sampling rate of 16Khz or more. ![]() This allows you to upload an audio file and transcribe it directly from the Google Cloud Console (no coding required!). The easiest way to get started with speech-to-text is to use Google’s Cloud speech-to-text SaaS service. It is a vital tool for business, ensuring relevance and competitiveness in the future business landscape. Speech recognition software isn’t simply about asking your digital assistant for a weather forecast or to play your favorite soundtrack. This leads to benefits in collaboration, resilience, innovation, agility, investment and profitability. Engage with them, involve them from the offset, communicate, be transparent, discuss the fears and make the benefits relevant and speech recognition software can contribute to a wonderful place to work. In supporting your people, listening and providing them with the tools they need to do their job effectively and become the best that they can be, you create a happy workplace - and a motivated one. It is about realizing the potential of technology in order to realize the potential of your people and your business. I am a firm advocate of embracing technology if it can add value to your people and your business. For example, if a business is experiencing especially high call volumes, our customers often use the Interactive Voice Response System that connects with incredible accuracy to the right person in a matter of moments, saving time and delivering a fast, efficient service.īy using speech recognition technology to relieve the burden of such tasks, you are freeing up time that can be spent on other business-critical roles or on people’s strengths. Administrative tasks that are important but time-consuming. Either because there are not enough hours in the day or they are simply not enjoyable. There are jobs on everyone’s to-do list that make your heart sink. In doing so, you provide not only invaluable support but also an exceptional customer experience. If you can understand customer interests and expectations with more speed and accuracy, you can turn that into actionable intelligence, tailoring it to meet their needs and exceed them, even before they are asking for it. Speech-to-text technology gives the ability to unlock that data, analyze it effectively and efficiently, and act upon it swiftly, taking you to a whole other level. Delivering Exceptional Customer ExperienceĪudio conversations offer a wealth of data but are often locked away for many companies. ![]()
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